FAQ

Call us at (206) 325-0166 if you need to cancel or reschedule your appointment—just make sure to do so more than two business days before your appointment time. If you cancel or reschedule less than two business days in advance, we’ll have to charge you a fee of $80 per hour of scheduled time. This is because we've reserved that time specifically for your care, and our appointments are in very high demand.

If you’re a new patient, we’ll schedule you with the dentist of your preference (if you provide one at the time of booking) or you’ll be seen by a dentist who has availability on their schedule that day. Returning patients will continue to see their previous providers. If there’s someone in particular you’re hoping to be seen by, feel free to call us at (206) 325-0166. Occasionally, unexpected changes happen to our schedule and we may contact you about seeing a different provider if necessary.

Totally fine! Just give us a call at (206) 325-0166.

Totally, who has time for a call these days! You can text us for free at (833) 238-1946 if you need anything.

You’ll receive a message from our front office with a link to sign in to our patient portal once your first appointment is scheduled, or you can also visit the forms page.

We offer a full range of preventative, restorative, and cosmetic dental services. For preventative and restorative care, we offer routine checkups, implants, and everything in between. For cosmetic care, we’ll help you design your smile with whitening and veneers. Read more about our services.

If the specific service you need isn’t listed, call us at (206) 325-0166. Chances are we do it, or if not we’ll refer you to a trusted partner. Our experienced dentists offer a full range of preventative, restorative, and cosmetic care.

At the end of your first visit, we’ll get you scheduled for your next visit before you leave. Or if you need more time to figure out your schedule, just text us or give us a call afterward at (206) 325-0166 and we’ll find you a time.

Certainly, we welcome kids at our office, and recommend you bring them in for their first appointment by their first birthday.

If another dentist has recommended that you get a procedure and you want a second opinion, we are more than happy to provide one, just give us a call at (206) 325-0166. If you’re one of our patients and we recommend a procedure, you’re more than welcome to seek a second opinion. We’ll provide you with our proposed treatment plan to take to another dentist.

If you're more than 15 minutes late, we'll consider your appointment cancelled and you'll be charged a fee. If you've missed an appointment because you forgot, let us know so we can ensure you're receiving our helpful appointment reminder texts, emails, and calls. Call us at (206) 325-0166 if you need to cancel or reschedule your appointment—just make sure to do so more than two business days before your appointment time. If you cancel or reschedule less than two business days in advance, we’ll have to charge you a fee of $80 per hour of scheduled time. This is because we've reserved that time specifically for your care, and our appointments are in very high demand. If you're late for an appointment, we'll make every effort to see you as soon as possible, but keep in mind that your office visit may need to be shortened or need to be rescheduled depending on the circumstances.

We schedule our appointments with enough time to give you thorough care while also making sure you’re completely comfortable and safe. A first check-up and cleaning appointment generally takes about 2 hours for new patients. Consults take about 30 minutes. A whitening treatment takes about 2.5 hours.

You should arrive for your appointment a few minutes before it’s scheduled to begin. We make every effort to minimize your wait time! If you’re a new patient and haven’t completed your forms in advance, please arrive 15 minutes ahead of time so you can take care of paperwork when you check in.

We’re happy to! Let us know if you’d like to talk to someone over the phone about your first visit or ask questions about specific options to help with dental anxiety. You can also listen to your favorite music on noise-cancelling headphones, and ask for a blanket if you’re cold. If you’d like, we also offer Nitrous Oxide—a safe and effective sedative to help you relax. We want to make your visit as enjoyable and painless as possible.

Absolutely, just let us know your preferred name and/or pronouns when filling out your new patient forms, or contact our front office and we’ll change that information in our records.

Yes. We partner with a variety of major insurers to get you great care at amazing prices. We accept all insurances, however we’re contracted with Delta Dental Premier, Regence, and some of our providers are in-network with Cigna. As of October 1, 2023 we've made some changes to particpate as Premiere Providers with Delta Dental—visit this page to learn more. Our front office is happy to help you understand and navigate insurance benefits as they vary by person and employer.

If you’re a new patient and don’t have dental insurance, your first visit costs about $450. That includes a comfortable cleaning, x-rays, and a personalized exam. Any other questions? Give us a call at (206) 325-0166.

It depends on your insurer! If you and your dentist decide to move forward with one of these procedures, we’ll check with your insurance and give you our best possible estimate of what you’ll pay before you come in. To ensure coverage, we can also send out a pre-authorization to the insurance company, that way we’ll know your exact out-of-pocket cost. Have questions about a specific procedure? Call us at (206) 325-0166.

We partner with major insurers to get you great care at the best prices, whether we’re in network or out of network. To check your benefits, give us a call at (206) 325-0166 or check on your insurance provider’s website.

You can pay online through our convenient patient portal, or we also accept payments by phone, mail, or in the office at the time of service.

We know insurance can be tricky, and we’re here to help. If you have any questions about your coverage or available benefits, give us a call at (206) 325-0166 and we’ll talk you through it.

Our office is modern, light-filled—with great views of Mt. Rainier—and utilizes the latest technology and equipment to ensure you have a comfortable and safe visit! You can view our office tour to see pictures and learn more about what the space is like.

Our office is located at 600 Broadway, Suite 330. That’s right across the street from Swedish Medical Center, located on the edge of Capitol Hill on First Hill. You can find our office on the third floor of the building.

Yes, our building includes accessible parking spaces, elevator access to the third floor, and clearance for a wheelchair in all walkways. Let us know if you need any special accommodations before your visit and we’re happy to help.

Paid parking is available in our building, with access at the bottom of Cherry Street on the North side. Street parking is also available on two hour parking meters on each street surrounding our location.

Yes, the First Hill Streetcar and Metro busses (routes 43 and 49) stop in front of our office across from Swedish Medical Center.

Absolutely. The safety of our members and our team is our top priority. Read about the steps we’re taking to keep you safe during your visit, and the specific steps we have taken related to the COVID-19 pandemic in our safety guide.

Wearing a mask or face covering is no longer required in Washington state healthcare facilities. If you’d like to continue wearing one before and after your treatment, you are welcome to. Read our safety guide for more information.

Yes, we’re excited to offer Invisalign clear aligners at our office. Learn more about Invisalign and talk to your dentist at your next visit about if they are right for you.

We'll first start off with a consultation to ensure you're a candidate for Invisalign. This generally takes 30 minutes. If time permits and you are a candidate, we can proceed with the treatment by scanning and taking photos which will take an additional 30 minutes—or you can come back in to begin whenever works for you.